There was a story that came out last month involving the power of social media.  Musician David Carroll wrote a song about the bad customer service experience he had with United Airlines.

They apparently broke his guitar, so he wrote a song about it.

A month later, he’s followed up his complaint with another song.  Also, a month later, United Airlines says the bad publicity from the whole dealio has caused their stock to drop 10%, costing shareholders around $180-million dollars.

Granted that’s just a paper loss.  Still it shows the people still have the power.

Watch out you TV dinner makers, that Turkey-jelly cranberry disaster I had last night may qualify for a lawsuit.